Longer Hold Times at IRS e-help Desk

By NSA Admin posted 02-21-2018 04:33 PM


Inappropriate referrals to the IRS e-help Desk are causing longer hold times

Each filing season, the e-help Desk receives phone calls from taxpayers because their tax preparer referred them for assistance resolving rejected returns, tax law and tax account matters. This increases the taxpayer’s burden and causes lengthier delays for everyone. The e-help desk cannot help these callers and must direct them to other sources for assistance – typically IRS.gov including Publication 5136, IRS Services Guide.

The EPSS e-help Desk is intended specifically to assist tax professionals (Enrolled Agents, Reporting Agents, Electronic Return Originators, Certified Public Accountants, etc.) with non-account related questions and issues concerning e-products. They do not provide support to individual taxpayers experiencing e-filing issues.


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