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IRS Help Desk Closures Announced


The National Public Liaison Office sent out a notice last night detailing service interruptions due to the national health emergency.

Help desks closed due to staff limitations:

  • PPS (Practitioner Priority Services) line
  • e-Services Help Desk line
  • e-Services, FIRE (Filing Information Returns Electronically) and AIR (Affordable Care Act Information Returns)

These are closed until further notice. Please make your first option for answers to questions.

The IRS is temporarily suspending acceptance of new Income Verification Express Services (IVES) requests at this time and is experiencing delays with existing IVES processing as well as CAF number authorizations. Practitioners with e-Services accounts and with client authorization can access the Transcript Delivery System to obtain prior-year transcripts. Taxpayers should use Where’s My Refund? and Get Transcript, both common requests. Additionally, the IRS is unable to answer any questions as yet on stimulus payments.

Normal operations will resume as soon as possible. Please check for updates.

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