Inappropriate referrals to the IRS e-help Desk are causing longer hold timesEach filing season, the e-help Desk receives phone calls from taxpayers because their tax preparer referred them for assistance resolving rejected returns, tax law and tax account matters. This increases the taxpayer’s burden and causes lengthier delays for everyone. The e-help desk cannot help these callers and must direct them to other sources for assistance – typically IRS.gov including Publication 5136, IRS Services Guide.
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